Terms of Service

Last Updated: May 10, 2025

This Terms of Service Agreement ("Agreement") is entered into by and between VTEN Tech ("Company", "we", "us", or "our"), and you ("Client", "you", or "your"). This Agreement is intended to govern your use of our services ("Services").

By using our Services, you agree to be bound by this Agreement. Please read it carefully.

1. Services Provided

We provide the following services:

  • Web Hosting (cPanel): Providing server space for your website.
  • Domain Registration: Registering domain names on your behalf.
  • WordPress Maintenance: Providing ongoing maintenance, updates, and security for WordPress websites.
  • Web Projects: Designing and developing websites as per agreed specifications.

2. Payment and Fees

You agree to pay all fees associated with the Services you purchase. All fees are in Australian Dollars (AUD). Payment terms will be specified in your invoice. Failure to pay may result in suspension or termination of your Services.

Refund Policy

  • Web Hosting (cPanel): Refunds may be offered upon cancellation for the remainder of the current billing period, with a maximum of up to 6 months for pro-rata unused portions of the service. Refunds are not applicable for any services with monthly billing periods.
  • Domain Registration: Domain registration fees are non-refundable.
  • WordPress Maintenance: Refunds are only available before any tasks are carried out.
  • Web Projects: Refunds for design/development services will be subject to the terms specified in the project quote or agreement.

Price Changes

  • We reserve the right to change pricing for our Services with 30 days prior notice.
  • Changes will not affect services already paid for in advance for the current billing cycle.

Payment Methods

  • Payments can be made via bank transfer, credit card, or other methods as specified on the invoice.
  • All transactions are processed in Australian Dollars (AUD).

Taxes

  • All prices are exclusive of Goods and Services Tax (GST) unless otherwise stated.
  • GST will be added to the invoice where applicable.

3. Term and Termination

This Agreement will commence upon your acceptance and will continue until terminated by either party. We may terminate this Agreement if you breach any of its terms. You may terminate this Agreement by providing written notice.

4. Acceptable Use Policy

You agree to use our Services in compliance with all applicable laws and regulations. You will not use our Services for any illegal or harmful activity. We reserve the right to suspend or terminate your Services if you violate this policy.

5. Intellectual Property

You retain all rights to the content you provide. We retain all rights to our intellectual property related to the Services.

6. Limitation of Liability

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

7. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Australia.

8. Third-Party Service Level Agreements (SLAs)

The following third-party SLAs apply to specific aspects of our Services:

We encourage you to review these SLAs to understand the service levels provided by these third parties, which may impact the delivery and performance of our Services.

9. Complimentary Website Migration

We offer FREE one-time website migration assistance for our new Web Hosting (cPanel) clients when signing up to one of our Web Hosting (cPanel) plans. This free migration service is limited to one website per new hosting account and must be requested within the first 30 days of the account activation. The migration includes transferring website files and databases from your previous hosting provider to our servers.

Complex migrations or those involving multiple websites may incur additional fees, which will be communicated and agreed upon prior to commencement. We will make reasonable efforts to ensure a smooth transition with minimal downtime, but we do not guarantee uninterrupted service during the migration process. You are responsible for ensuring that you have a backup of your website prior to the migration.

This complimentary service DOES NOT include the migration of any Emails related services.

10. Contact Information

If you have any questions about this Agreement, please contact us at admin@vten.tech

11. Changes to the Agreement

We reserve the right to modify this Agreement at any time. We will notify you of any changes by posting the updated Agreement on our website. Your continued use of the Services after such changes constitutes your acceptance of the new Agreement.